Our policies

At rubynpig, we want you to be completely happy with your handmade treasures. We've outlined our shop policies below to ensure a smooth and enjoyable shopping experience for everyone. Please take a moment to review them.

Frequently asked questions

We're dedicated to providing unique, high-quality handmade items, from exquisite jewellery to artisanal candles and meticulously knitted giraffes. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

What is your return and exchange policy?
If you're not completely happy with your handmade candle or jewellery, you can return it for store credit. The item must be in the exact condition you received it, and you'll need to cover the postage costs for the return.

What payment methods do you accept?
We currently accept payments securely through PayPal for all purchases on our website.

How do you ship orders and how long does it take?
We ship all orders from Eaglehawk, Victoria, Australia. For ready-made items, we dispatch within 24 hours. Custom-made items will be shipped within 5-7 days. We ship Australia-wide.

Are there any other key details or policies to be aware of?
As a small business creating handmade items, each piece is unique and made with care. We pride ourselves on personal attention and dedication to every detail. If you have any further questions about our products or policies, please don't hesitate to contact us at [[email]].

Experience the rubynpig difference

We hope our policies provide clarity and confidence when shopping with us. We're dedicated to bringing you unique, handcrafted items filled with love and creativity. Thank you for supporting our small business!